Terms & Conditions

Last updated: August 2026

1. Who You're Ordering From

CitFarm UG (haftungsbeschränkt), trading as Belarro
Hufelandstr. 42
10407 Berlin, Germany
Email: hello@belarro.com
Phone: +49 1590 6442264

These Terms apply to orders placed by professional kitchens (restaurants, hotels, caterers) through belarro.com or the Belarro chef portal. They do not apply to consumer purchases.

2. Orders Are Recurring Weekly Deliveries, Not One-Off Purchases

This is the most important thing to understand before you order:

• When you place an order, you are setting up a standing weekly order, not a single purchase.
• Your confirmation shows your first delivery date. Every crop is seeded specifically for your order, timed backward from that date based on its individual grow cycle.
• After your first delivery, the same order repeats every Tuesday, automatically, at the same items and quantities, until you change or cancel it.
• You confirm you understand this by checking the recurring-order box before submitting your order. We keep a timestamped record of that confirmation.

3. Changing or Cancelling Your Order

• You can change quantities, pause, or cancel any item at any time through the chef portal or by contacting us directly.
• Crops we have already started growing for you will still be delivered once ready, even if you cancel before that delivery. We cannot stop or discard a crop mid-cycle — it was seeded specifically for your order.
• Cancelling stops all future seeding for that item. It does not refund or cancel a delivery that is already growing.
• Cut-off for a given week's delivery is Friday 5pm. Changes made after that cut-off apply from the following cycle.

4. Delivery

• Delivery day is always Tuesday. We do not offer custom delivery dates.
• Delivery is free, with no minimum order value.
• Product is harvested the same morning it is delivered.
• You are responsible for providing an accurate delivery address and for someone being available to receive the delivery, or for clear delivery instructions (e.g. "leave at back door").

5. Pricing & Payment

• Prices shown at checkout are per delivery, excluding VAT unless stated otherwise.
• Prices may change for future deliveries. We will notify you before a price change takes effect on your standing order.
• Invoicing and payment terms are agreed directly with Belarro and confirmed at signup.

6. Product Quality

If a delivery arrives damaged, incorrect, or not meeting the quality you'd expect, contact us within 24 hours of delivery. We will replace the item on the next delivery or issue a credit — tell us which you'd prefer.

7. Liability

Belarro is liable for damages caused by intent or gross negligence without limitation. For ordinary negligence, Belarro is liable only for the foreseeable, typical damage resulting from breach of a material contractual duty, and only up to the value of the affected delivery. This limitation does not apply to injury to life, body, or health.

8. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. For material changes affecting an active standing order, we will notify you directly.

9. Governing Law

These Terms are governed by the laws of Germany. Place of jurisdiction is Berlin, to the extent permitted by law.

10. Contact

Questions about these Terms or your order: hello@belarro.com

See also our Privacy Policy and Impressum.