Privacy Policy

Last updated: January 2025

1. Data Controller

Citfarm UG (haftungsbeschränkt)
Hufelandstr. 42
10407 Berlin, Germany
Email: hello@belarro.com
Phone: +49 1590 6442264

2. Data We Collect

We collect the following data when you use our website:

• Contact form submissions: Name, email address, phone number (optional), message content, and business information you provide.
• Setup form submissions: Restaurant/kitchen name, contact details, product preferences.
• Server logs: IP address, browser type, pages visited, timestamp (for security and performance purposes).

3. How We Use Your Data

We use your data to:

• Respond to your inquiries
• Set up and manage your weekly delivery
• Send operational communications about your orders
• Improve our website and services

4. Legal Basis

We process your data based on:

• Contract performance (Art. 6(1)(b) GDPR) — to fulfill your delivery setup request
• Legitimate interests (Art. 6(1)(f) GDPR) — to respond to inquiries and improve our services
• Consent (Art. 6(1)(a) GDPR) — where you have given explicit consent

5. Data Sharing

We do not sell your data. We may share data with:

• Form processing services (e.g., Formspree) — to receive form submissions
• Hosting providers — to operate our website
• Analytics services — to understand website usage (if enabled)

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes for which it was collected, typically:

• Contact form data: 2 years after last contact
• Customer data: Duration of business relationship plus legal retention periods
• Server logs: 30 days

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at hello@belarro.com.

8. Cookies

Our website uses only essential cookies required for basic functionality. We do not use tracking cookies without your consent.

If you enable analytics (Google Analytics), additional cookies may be set. You can control cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data, including HTTPS encryption for all data transmission.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact & Complaints

For privacy-related inquiries: hello@belarro.com

You also have the right to lodge a complaint with a supervisory authority. In Berlin, this is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Alt-Moabit 59-61
10555 Berlin